FAQ

FAQ

HOW CAN I CHANGE MY SHIPPING ADDRESS?

By default, the last used shipping address will be saved into to your Coastal Creations account. When you are checking out your order, the default shipping address will be displayed and you have the option to amend it if you need to

HOW DO YOU SHIP MY ORDERS?

All your orders are sent via Office Works Mailman or Australia Post

I just got my order and something is damaged/faulty/wrong. What do I do?

We check each item individually for faults so whilst every care is taken, sometimes there are faulty products that slip through our quality control.  Our turners are manufactured on a 3D printer and it can sometimes be difficult to detect faults.  We package all items securely wrapped in bubble wrap in either a box (for our turners) or prepaid packaging from Aus Post.   Please notify us immediately if there is a problem with your order.  We will work with you to resolve the issue.  

What are your delivery timeframes?

We always strive to ensure on-time delivery, but there may be instances when packages may be delivered past the estimated date. For example, this may occur with delays by the postal carrier or if there is a delay in manufacturing your order.  We will always communicate with you around estimated delivery.

How much does delivery cost?

Delivery costs vary depending on whether your order is a standard order or a larger order. You can find the exact delivery cost in the checkout, before placing your order.  Generally speaking, if you place an order for 1-3 turners, delivery will be $13, 4-6 turners will be $14.  Smaller items will be sent via padded post bag with Australia Post and parcel post charges will apply.  We also use prepaid tracked satchels from Australia Post for some items such as keep cups, t shirts, trinket trays etc.

.What is AfterPay

Place your order online and use Afterpay to shop now and pay later, over 4 equal fortnightly payments. Available on orders of $20 to $1000 online only*. There’s no fees if you pay on time. *Subject to Afterpay’s terms. See www.afterpay.com/terms. Please note that Afterpay is not a service provided by Coastal Creations. It is a facility offered by Afterpay Pty Ltd.

 

Follow by Email
Facebook
YOUTUBE